Terms of Service

These terms are the agreement between you and FirstClient ("we", "us") for use of FirstClient. By creating an account or using the service, you agree to them. If you don't agree, please don't use the service.

1. Your account

You must be at least 18 and able to enter a binding contract. You're responsible for keeping your login credentials secure and for everything that happens under your account. Tell us promptly if you believe your account has been compromised. One account is for one person or business — don't share logins to work around plan limits.

2. What the service does

FirstClient searches public business listings, scores them on how much room they have to improve their digital presence, and generates suggested outreach text. It is a research and prospecting tool. It does not contact anyone on your behalf, guarantee that any business wants your services, or promise any particular result.

3. Acceptable use

You agree not to:

• Scrape, bulk-export, resell, or redistribute data obtained through the service as your own data product or lead list.
• Use automated tools, scripts, or multiple accounts to exceed plan limits or place unusual load on the service.
• Reverse engineer the service, or attempt to gain unauthorized access to our systems or another user's account.
• Use the service for anything unlawful, deceptive, harassing, or that infringes someone else's rights.
• Resell or white-label access to the service without our written permission.

4. Your outreach is your responsibility

This one matters. The service surfaces publicly listed business contact details and drafts suggested messages, but you decide who to contact and what to send. You are solely responsible for complying with all laws that apply to your outreach — including telemarketing, anti-spam, do-not-call, and electronic messaging rules in your jurisdiction and your recipient's. Suggested message text is a starting point, not legal advice, and we make no representation that any given message or calling practice is lawful for your situation.

5. Plans, billing, and cancellation

• Free plan. Includes 3 searches per calendar month. The allowance resets at the start of each month and unused searches do not carry over.
• Paid plans. Billed in advance on a recurring basis through our payment processor. Subscriptions renew automatically for the same period until you cancel.
• Cancellation. You can cancel at any time. Cancelling stops future renewals; your paid features remain active until the end of the period you've already paid for, and you're not charged again after that.
• Price changes. We may change pricing, but we'll give you notice before a change affects your renewal, and you can cancel before it takes effect.
• Refunds. Covered separately in our Refund Policy.

6. Third-party data and accuracy

Business listings come from the Google Places API and reflect what those businesses have published. We don't control that data and can't guarantee it is complete, current, or accurate — phone numbers change, listings go stale, and some businesses don't publish a website even when they have one. Scores and pitch suggestions are generated from that data and are informational only. Verify anything important before you rely on it.

7. Intellectual property

We own the service, its interface, scoring logic, and content. You get a limited, non-exclusive, non-transferable right to use it while your account is in good standing. You keep ownership of anything you create using it, such as your own outreach messages and client work.

8. Service availability

We aim to keep the service running but don't promise uninterrupted availability. We may modify, suspend, or discontinue features, and we depend on third-party providers whose outages can affect us. Where practical, we'll give notice of significant changes.

9. Provided "as is"

The service is provided "as is" and "as available", without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will meet your requirements or that results will be error-free.

10. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, or lost data, arising from your use of the service. Our total liability for any claim relating to the service is limited to the amount you paid us in the twelve months before the claim arose. Some jurisdictions don't allow certain limitations, so parts of this may not apply to you.

11. Termination

You can stop using the service and delete your account at any time. We may suspend or terminate your account if you materially breach these terms — for example by abusing the acceptable use rules above — or if we're required to by law. If we terminate your account without cause, we'll refund any prepaid period you haven't used.

12. Changes to these terms

We may update these terms. If a change is material, we'll update the date at the top and notify you where appropriate. Continuing to use the service after a change means you accept the updated terms.

13. Governing law

These terms are governed by the laws of [STATE / COUNTRY], without regard to conflict of law rules.

14. Contact

Questions about these terms? Email legal@firstclient.app.